What to do if you forget an item in a taxi, bus, or tram?

What to do after losing an item in transport?

Lost item on a BUS (ALSA)

Company policy

Items found by ALSA staff are generally transferred to the city control office and kept for a limited period.

What to do

• Contact the customer service office for the city where the item was lost.
• Visit the local company agency if needed.
• Use the lost-item form on the operator website when available.

Lost item on a TRAM (Casa Tramway)

What to do

• Contact customer relations.
• Go to the nearest agency or station and provide item details.

Lost item in a TAXI

Keep the taxi number whenever possible. In many cities, found taxi items are centralized at a designated police office.

• Ask local taxi drivers or police where lost taxi items are collected.
• Return more than once if needed, as found items may be deposited with delay.