Mafqoodat

What to do if you forget something in the passenger transport?

We all know what it's like to lose something - a feeling of disgust, regret and guilt.

Today we're going to tell you what to do if you lose or forget your belongings in one of the public transport systems: Tramway, Bus, Taxis...

Lost or forgotten items on a BUS: (ALSA Company)

Company policy :

When ALSA personnel find objects forgotten on the bus, these objects will be forwarded at the end of the evening or end of service to the administration control office of the city concerned which will be stored during a period not exceeding 1 month, this period exceeding the objects are discarded or destroyed.

What to do:

Contact the city bus agency's customer service department, which you can find on their website (ALSA).
Go to the company's branch in the town in question.
Fill in a lost property form on the company's website.

Useful info:

Website (Agadir, Khouribga, Marrakech, Tangier, Rabat) : ALSA

Casa website : ALSA CASA

Lost property form : Form

Customer service Agadir : 05 28 32 18 45

Khouribga customer service : 05 23 49 47 42

Marrakech customer service : 05 24 33 52 70 /72

Tanger customer service : 05 39 39 22 08

Casablanca customer service : 05 20 55 20 55

Rabat, Sale and Temara customer service : 0801 05 30 30

Lost or forgotten items on the tram route: Company CASA TRAMWAY

Company policy :

If the company finds lost or forgotten items on the tram, the items are sent to the agency for storage.

What to do:

Contact Customer Relations.
Go to an agency or to the station in question.

Useful info:

Customer service : 05 22 99 83 83

Website : CASA TRAMWAY

Lost or forgotten items in a taxi:

Company policy :

Whether it's a small or large taxi, the policy is the same; if the driver finds lost or forgotten items in the taxi, those items are sent to a designated police station in the city that collects all lost items found in taxis.

What to do:

Ask for the taxi lost property police station in your area.
Give the taxi number, if you remember it. (Always remember the taxi number)
Go to the police station several times if you can't find your lost property the first time. Sometimes the taxi driver doesn't pay attention and doesn't realize until several days later that he has a forgotten item on board the taxi.

Useful info:

Rabat police station for items found in taxis: Located next to the Mohamed 5 Theater.

In the event of loss of a bank card, identity card or other documents, the procedure will require other administrative steps... You can read our next articles to find out more!